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January 23, 2003

K-logging pilot report

Not new, but new to me: Rick Klau published a nice summary of a pilot klogging project.  A key point:

Have a problem to solve. Just telling people "things will be better" when they don't know that there's a problem is tricky. As mentioned above, weblogs are many things to many people. In our pilot, we started out by simply saying we wanted to see if people found them useful. In other words - we weren't trying to solve a problem.

This is true of any collaboration software.  If people have a problem to solve, and the tool make it better, people will use almost anything.  If the tool doesn't solve a problem for them, no tool will work.

That's just a corollary of what I've longed practiced as a manager: you can't get people to do what they don't want to do.  Not for long.

(Thanks to David Gammel for the pointer.)